Our Guarantee
We want you to feel confident in your purchase. That’s why all Primal Labs products come with a 60-day Money-Back Guarantee. If you’re not satisfied for any reason, you can request a return within 60 days of your original purchase date.
How to Start a Return
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Submit a Return Request through our Customer Support team.
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Once approved, we’ll email you a prepaid USPS shipping label.
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Repack your item, attach the label, and drop it off at any USPS location.
👉 For books and newsletters: You do not need to return them in order to receive a refund.
Faster Refund Processing
If you’d like to speed up the process, you can email us a copy of your USPS receipt showing the return has been shipped. This allows us to begin processing your refund immediately instead of waiting for the package to arrive at our warehouse.
Refund Timeline
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Standard refund processing takes 2–3 weeks, including shipping and handling time.
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Once the refund is issued, please allow 5–7 business days for the funds to appear in your account.
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Sending us your USPS receipt can shorten this timeline.